nm88's Privacy Policy

1 Introduction & Scope

nm88 is a safe and reliable online gaming platform serving Bengali-speaking players in Bangladesh. We treat the protection of our users' personal information as our highest priority.

This privacy policy explains what kinds of information we collect about you when you use the nm88 website (nm88.mom), how we use that information, with whom and under what circumstances we may share it, and how you can maintain control over your information.

This policy applies to all services, products, websites, and applications of nm88. By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

2 What Information We Collect

nm88 collects various types of information to deliver its services properly. We divide this information into two main categories: personally identifiable information and non-personal information.

2.1 Personally Identifiable Information

During account registration and use of our services, we may collect the following information:

• Full name and username
• Email address
• Mobile number
• Date of birth (for age verification — 21 years or older)
• Residential address
• Identity document information (when identity verification is required)
• Financial transaction information (deposit and withdrawal records)
• Payment method information (bKash, Nagad, Rocket account numbers)

2.2 Non-Personal & Technical Information

Information that may be collected automatically from your device and browser:

• IP address and general geographic location
• Browser type and version
• Operating system information
• Page visit time and duration
• Click and navigation data
• Device type (mobile, tablet, desktop)
• Referral source (where you came from before visiting our site)

3 How We Collect Information

nm88 collects user information in the following ways:

• Direct submission: Information you provide when creating an account, logging in, making financial transactions, or contacting support.
• Automatic collection: Your site usage patterns are collected through cookies, pixels, and other technologies.
• Payment processing: Information received from payment service providers when completing financial transactions.
• Identity verification: Information from documents you submit during the account verification process.
• Customer service: Information provided during support interactions via live chat or email.

4 How We Use Your Information

nm88 uses the information it collects for the following purposes:

4.1 Service Delivery & Operations

• Account creation and management
• Processing financial transactions (via bKash, Nagad, Rocket)
• Distributing bonuses and rewards
• Providing customer support
• Resolving service issues and making improvements

4.2 Security & Compliance

• Ensuring account security
• Preventing fraud and misuse
• Age verification (21 years or older)
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

4.3 Communications & Notifications

• Sending important account-related notifications
• Transaction confirmation messages
• Customer service responses
• Information about relevant offers and promotions, based on your consent

4.4 Analytics & Development

• Analyzing platform usage to improve services
• Planning the addition of new features and games
• Improving user experience

5 Sharing Information with Third Parties

nm88 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. These providers' own privacy policies apply.
• Technology partners: Limited information may be shared with trusted technology service providers for platform operations; however, they may not use this information for any other purpose.
• Game providers: Necessary gameplay-related information may be shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI.
• Legal requirements: Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Fraud prevention: Relevant information may be shared to detect and prevent fraudulent activity.

6 Cookies & Tracking Technologies

The nm88 platform uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for maintaining login state, ensuring security, and the core functionality of the site. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help improve services by analyzing site usage. These do not collect any personal information.

6.2 Cookie Controls

You can control or delete cookies by going into your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly and may affect the login process.

7 Data Storage & Security

nm88 applies industry-standard security measures to protect your information. We use SSL (Secure Socket Layer) encryption technology, which keeps all communication between your browser and our servers fully secure.

7.1 Security Measures

• Data transmission secured through SSL/TLS encryption
• Sensitive information stored in encrypted form
• Access controls — only authorized staff can view information
• Regular security audits and testing
• Systems to detect unauthorized access

7.2 Data Retention Period

nm88 retains your information for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period as required by legal obligations, dispute resolution, or enforcement of our policies.

When information is no longer needed, we securely delete it or anonymize it so that you can no longer be identified.

8 Your Rights

As a user of nm88, you have certain important rights over your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If any of your information is incorrect or incomplete, you can ask us to correct it.
• Right to deletion: In certain circumstances you may request that your personal information be deleted — however, complete deletion may not be possible if legal obligations exist.
• Right to object: In certain cases you may object to the processing of your information.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.
• Data portability: You may request to receive the information you have provided in a structured, readable format.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

9 Children's Privacy

nm88 is strictly a platform for users aged 21 or older. We do not knowingly collect personal information from any person under the age of 21.

If we become aware that information has been collected from a minor, we will permanently delete that information from our records as soon as possible and close the associated account.

10 Changes to This Policy

nm88 reserves the right to update or change this privacy policy at any time. Changes may be needed due to service improvements, legal changes, or technology upgrades.

For significant changes, we will:

• Update the date on this page
• May send a notification to your registered email or through the platform
• We will clearly present the subject matter of any changes

If you continue using the platform after changes are made, you will be considered to have accepted the updated privacy policy. Please review this page from time to time.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the nm88 support team:

• 24/7 Live Chat Support — Chat directly at nm88.mom
• Email: [email protected]
• Support is available in both Bengali and English

We respect your privacy and are committed to resolving any concerns you may have quickly and effectively. nm88 believes in fair play, SSL encryption, and responsible gaming principles — the protection of your information is an integral part of that commitment.